Privacy Policy

Last updated: April 1, 2024.

ACRE Surveying Solutions Canada Limited (“we”, “us”, “our” in this policy) values the protection of personal information. This privacy policy (the “Policy”) describes how we collect, use, and disclose your personal information and how such personal information may be accessed and corrected, if necessary.

By accessing or visiting www.grupoacre.ca (the “Site”), communicating with us (by any means), using any of our services, or agreeing to receive emails from us, you agree to the terms of this Policy. If you do not agree with any of the terms of this Privacy Policy, please do not use our websites or submit any personal information to our site.

ACRE Surveying Solutions Canada Limited reserves the right to modify this Privacy Policy anytime. We will reflect any such modifications to this Privacy Policy on this page and indicate the date this Privacy Policy was last amended. Your continued access to and/or use of our websites or provision of personal information to us after any such changes constitutes your acceptance of and consent to this Privacy Policy, as revised, for the purposes of Canadian privacy laws to the extent applicable. Please periodically review this Privacy Policy so that you know what personal information we collect, how we use it, and with whom we may share it.

This Policy does not apply to third-party websites. We are not responsible for their privacy policies, procedures, or practices.

Personal Information

Personal information or personal data refers to any information about you as an identifiable individual. It does not include information that is about a company or other legal entity and not an individual, such as a business address, business email address, business telephone number, or business fax number (other than those of a specific person in the business). In this Privacy Policy, both terms “personal information” and “personal data” will be used interchangeably despite the latter having a potentially slightly larger scope than the former.

1. What personal information do we collect, why, and how?

We collect your personal information in several ways and for different purposes according to their categories.

Generally, we may collect and use personal information when you buy or rent our products, including when you visit our headquarters or place an order for pickup or delivery. We also may collect your personal information when you create a user account through our website, sign up for marketing emails such as newsletters, offers, and promotions, apply for a job, and participate in a contest, event, or promotion. Some personal information will also be collected when you contact us with a comment, question, or complaint through internal or external platforms.

Please see the table below for more details on how we collect your personal information on our site.

SCENARIO	WHAT INFORMATION IS COLLECTED?	WHERE IS THE INFORMATION STORED AND FOR HOW LONG?	WHAT IS THE INFORMATION USED FOR?	WHO HAS ACCESS TO THIS INFORMATION?	IS THIS INFORMATION SHARED WITH THIRD PARTIES?
User contacts us through our contact form	First and last nameFull mailing addressCompany name (optional)Email addressSectorCountryPhone numberAny additional personal information included by the user in the message field	Electronic file. Email system database of ACRE Surveying Solutions Canada Limited and/or its partners. Personal data is kept as long as there is interest in maintaining the relationship on both sides or during the period of prescription of legal obligations.	To send the user the information or documentation of interest by email. To resolve any user query via phone or email. The data provide insights about the user and allow us to personalize messages accordingly.	Authorized ACRE Surveying Solutions Canada Limited staff and providers.	No
User contacts us to get a quote or product information	Product of interestAdditional products of interestObservationsFirst and last nameEmail addressCountryPhone numberCompany name (optional)Position (optional)	Electronic file. Email system database of ACRE Surveying Solutions Canada Limited and/or its partners.	To respond to information requests, send quotes or further information about any of our products.	Authorized ACRE Surveying Solutions Canada Limited staff and providers.	No

ACRE Surveying Solutions Canada Limited is the entity responsible for processing personal data provided through the website. The data is used for various purposes, such as answering queries, sending information related to requests, complying with contractual obligations, sending commercial information, managing publications on social networks, and participating in legal personnel selection processes.

Generally, we may also collect and use your personal information for any other purpose permitted or required by applicable law.

We take steps to ensure that only those employees who need access to your personal information in the course of their duties have access to it.

2. How long do we keep your personal information?

Personal information is kept as long as there is interest in maintaining the relationship on both sides or during the period of prescription of legal obligations. Data processing is carried out with the interested party’s consent and acceptance of the website’s privacy policy. No data is transferred to third parties except by legal obligation or express consent of the user.

Users have the right to access, rectify, delete, limit processing, oppose it, and withdraw consent at any time. To exercise these rights, users may email ACRE Surveying Solutions Canada Limited. Our contact email regarding personal data usage is contact.ca@grupoacre.com.

The data controller ensures the implementation of appropriate security measures to protect personal data. By using the website, the user declares that they have been informed and are aware of the processing of their personal data per the privacy policy.

3. How do we share your personal information?

We disclose your personal information to third parties when necessary to fulfill the purposes identified above, including:

THIRD-PARTY CATEGORIES	EXPLANATIONS
Technology suppliers	We use technology suppliers to provide and host our Site and online services.
Professional advisors	We may disclose your personal information to our legal, financial, accounting, or other consultants to the extent necessary to operate our business and comply with applicable laws.
Government authorities and law enforcement agencies	We may disclose personal information if we are required to do so by law or if we believe in good faith that such disclosure is necessary to comply with applicable laws, in response to a court order or subpoena or government search warrant, or otherwise to cooperate with such government authorities and law enforcement agencies, including the police.

We limit the information we provide to our suppliers and service providers to that which is reasonably necessary for them to perform their functions. Our contracts with these suppliers and service providers require them to maintain the confidentiality of such information. If you would like more information about our suppliers and service providers, please use the contact information at the end of this Policy.

4. How do we store and secure your personal information?

We use a virtual infrastructure according to a cloud computing model, with companies adhering to the Privacy Shield agreement. This agreement guarantees adequate data protection for the international transfer of data from the EU to the US and Canada and the other way around.

We implement physical, administrative, and technical safeguards designed to preserve the confidentiality, integrity, and security of personal information under our control. However, no security measure is absolute or fully guaranteed. Any person who witnesses or becomes aware of any fact that gives reason to believe that the security of personal information held by us has been or may be compromised should contact us using the contact information provided at the end of this Policy.

We will retain your personal information only for as long as necessary to fulfill the relevant purposes identified in this Policy, including the table above, and to comply with our legal obligations. If you would like more information about how long we retain your personal information, please contact us using the contact information at the end of this Policy.

We inform you that when using the services of some social networks, such as Facebook, Twitter, YouTube, LinkedIn, Google +, WhatsApp, or Instagram, International Data Transfers may occur outside Canada in countries such as the United States, which do not have an adequate level of data protection, although these companies have been included within the Privacy Shield framework that allows them to process data from Canadian citizens. These social networks and their partners operate globally and use cookies for statistics, personalization, and advertisements.

If any part of the terms of use is determined by any competent legal authority to be illegal or invalid, such part will be deleted, and the remaining parts will remain in full force and effect and continue to apply with respect to your use of the ACRE website.

The terms of use, their subject matter, and formation (and any non-contractual disputes or claims) are governed by Canadian law. You and ACRE agree that the courts of Canada have exclusive jurisdiction to resolve any dispute, controversy, or claim arising out of or in connection with these terms of use.

5. Do we use cookies, profiling, or tracking technologies, and if so, how are they enabled and disabled?

We use cookies on our Site to make it work as intended, to collect consents required under applicable law, to analyze the performance of our Site, and to secure our Site. We also use cookies to collect information about your use of our Site (for example, the pages you visit most frequently and any error messages you may receive). Cookies are also useful for detecting bugs and errors. You can manage your cookie preferences in your browser; however, if you choose to decline all cookies (such as essential or functional cookies), you may not be able to experience our Site fully. Despite this, you can choose to disable cookies in your browser at any time.

Cookie preferences must be set for each Internet browser. You generally have several ways to manage cookies, including allowing or disallowing cookies entirely, deleting specific cookies that have already been saved by the browser, preventing certain websites from sending cookies to your computer or blocking third-party cookies (when you browse a website, cookies are sent to your computer from another website).

Please see our Cookie Policy for more information.

6. What are your rights with respect to your personal information?

We take steps to ensure that your personal information is accurate, complete, and up-to-date. However, you are responsible for providing us with any information we may need to fulfill this obligation.

Upon written request and confirmation of your identity, you will have access to the personal information in our possession and can request that corrections be made, if necessary, in accordance with applicable law.

If we use and/or disclose your personal information based on your consent, you can always withdraw that consent. Please note, however, that withdrawing your consent may prevent you from receiving some or all of our services.

To submit a request to exercise these rights of access, correction, and/or withdrawal of consent, please contact us using the contact information provided at the end of this Policy.

7. What about the commercial electronic messages we send?

Please note that you can stop receiving marketing communications such as our newsletter or any other email marketing list. You can do so by clicking on the Unregister or Unsubscribe link located at the bottom of the emails you receive from us. You may also contact us directly to do so using the contact information provided at the end of this Policy.

Please note that withdrawing your consent to our marketing communications does not prevent us from contacting you regarding your requests or other forms you complete regarding our services.

8. How can you contact us?

If you have any questions, comments, or complaints about your privacy or this Policy, you may contact the Privacy Officer atcontact.ca@grupoacre.com.

Privacy Officer

T: 514.794.2005

ACRE Surveying Solutions Canada Limited

Attn: Privacy Officer

36 Toronto St. #1070

Toronto, ON M5C 2C5

CANADA

You also have the right to file a complaint with the competent authority for the protection of personal information.